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You can also email us directly. We normally respond within 24 hours on business days.
[email protected]Office
AzariusGalvaniweg 11
5482 TN Schijndel
The Netherlands
CoC: 54983045
VAT: NL851516166B01
* This address houses our main office. Purchases or transactions are not possible at this location (no visitors, no sales and no physical shop).
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Business enquiries
We only sell to consumers (B2C). Businesses that want to offer us their products or services can reach us at:
[email protected]Business hours
Our customer service team is available Monday to Friday, 9:00 to 17:00 CET. We reply to most messages within 24 hours on business days.
Languages
We speak English, Nederlands, Deutsch and Français.
Email remains the fastest route to our team. Include your order number if you have one — it lets us pull up your order and reply with specifics in a single message.
Other categories
ShippingTracking, delivery delays, customs holds, wrong address and missed delivery.
OrdersOrder status, modifying or cancelling after checkout, missing or wrong items.
PaymentsFailed payments, double charges, pending status, refund timing and Klarna issues.
Returns & refundsHow to return a product, refund timing, store credit, complaints and disputes.
AccountLogin problems, password reset, changing your email, newsletter and GDPR data export.
Webshop informationService hours, our physical office, supported languages, age policy and restock estimates.
BusinessWholesale, press, affiliates, supplier proposals, bulk orders and B2B invoices.
Last reviewed: 2026-04-18